Privacy Policy for ITO Delivery

Effective Date: January 1, 2025

Introduction

We at ITO Delivery we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and share your data when you use the ITO Delivery app. By using the App, you agree to the terms of this Privacy Policy.

Information We Collect

1. Personal Information:

Full name, email address, phone number, and delivery address.

Profile information for drivers, including identification and vehicle details.



2. Location Information:

Real-time location data to facilitate deliveries.

Driver and user location data for tracking and optimization purposes.



3. Payment Information:

Details for processing payments, such as credit/debit card information or payment gateway credentials.



4. Device Information:

Information about your device, such as IP address, operating system, and browser type.



5. Usage Data:

Interaction with the app, including the pages you visit, clicks, and session times.




How We Use Your Information

To process and deliver your orders.

To facilitate communication between users and delivery drivers.

To improve our app’s performance and user experience.

To send updates, promotions, and notifications (with your consent).

To comply with legal obligations and resolve disputes.


Sharing Your Information

We do not sell your personal information. However, we may share your data:

With Delivery Drivers: To provide necessary delivery details.

With Third-Party Service Providers: For payment processing, location services, and app analytics.

With Legal Authorities: When required to comply with legal obligations or enforce our rights.


Data Storage and Security

We implement industry-standard measures to secure your information. However, no system is completely secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

Access, update, or delete your personal information.

Opt-out of promotional communications.

Restrict certain data processing activities.


To exercise your rights, contact us at info@ito.com.

Retention of Data

We retain your information as long as necessary to provide our services or as required by law.

Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be communicated within the App or via email. Please review the policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:
Email: info@ito.com